Phone Condition

New/As New
If your new/ as new item does not adhere to the working conditions it will be classified as a good condition item. New/as new items should meet the following conditions:

  • Must be brand new or as new complete with box
  • Must be fully working with no faults
  • Must be in Original box with all accessories
  • Phone must have no signs of wear and tear whatsoever
  • Must NOT be reported as barred / Blacklisted / Stolen


Working condition
Each mobile phone or device submitted needs to be:

  • Turn on / off (with all buttons working)
  • Have a working touch screen (without cracks or damage)
  • Be fully functional* (cosmetic wear and tear is not a problem)
  • Working screen (no cracks or pixel damage)
  • Have no damage to fixed rear glass (no cracks or chips)
  • Have a fully working operating system (software)
  • Include its battery
  • Not be water-damaged (water indicators must not be pink/red)
  • Make / receive calls
  • WiFi / Camera / Video must work
  • Be iCloud free


Faulty
Each mobile phone or device should:

  • Include its battery
  • Be intact - not crushed or snapped in half
  • Not have any missing parts or components
  • Be iCloud free
      

Faulty handsets can be, water damaged, have broken or bleed LCD screens, blank screens, no display, faulty keys/functions, no power up, faulty operating system etc.
We cannot accept iCloud and or password locked devices as faulty.

They must be deregistered (removed) from any iCloud (Find my iPhone/iPad) accounts.

All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted and will be classed as faulty.

By submitting an order through our site you warrant that the phone(s) comply with these terms.

If a phone fails to meet our terms and conditions we'll propose an adjusted price (faulty) by email. If you choose to decline our new offer, we are happy to return the phone for free. We have the final decision on all phone values. Adjusted orders will be automatically processed for payment if you do not reply to our proposed faulty offer via email within 5 days.

Please note:
We accept phone battery chargers and accessories. We may not be able to return accessories or original packaging (box) if you request your phone to be returned.
You are responsible for cancelling any airtime contract linked to each handset. We are not responsible for any call costs arising before, or after, receipt of your handset, or arising from any other circumstances whatsoever.
Please ensure you remove your SIM card before sending us your mobile phone. We accept no liability in the event that a SIM card is sent with a phone and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.
Please remember that by sending your phone to us, you agree to release us from all and any claims, losses or damages with respect to the phone, any data stored or contained therein or on any media used in conjunction with the phone (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure that such data is removed from the phone prior to you sending it to us. Please use our free Mobile Data Delete Tool to obtain step-by-step instructions on how to delete personal data from your model of handset.